Returns & Refund

We want you to be happy with your Glitzea purchase. If something isn't right, you can return your order or contact us for assistance.

Returns

You have 14 days from receiving your order to notify us if you wish to return an item.

To register a return, email admin@glitzea.com with your order number and the item(s) you wish to return. Once registered, you have a further 14 days to send the items back.

Items must be returned unworn, unused and in their original condition.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

We can provide a convenient return QR code. The return shipping fee of SEK 55 will be deducted from your refund.

You are also welcome to arrange your own return shipping. We recommend using a tracked service.

Refunds

Once we receive and inspect your return, your refund will be processed to your original payment method.

Refunds are issued within 14 days of receiving the returned goods or proof of return shipment, whichever occurs first, in accordance with applicable law.

Faulty or Incorrect Items

If your item arrives damaged, is faulty or you receive the wrong product, please contact admin@glitzea.com with your order number and photographs of the issue. The photographs must be sent within 2 hours of receiving the parcel.

We will review your case and help arrange an appropriate solution, such as a repair, replacement or refund, in accordance with your consumer rights.

Glitzea covers return shipping costs for confirmed faulty or incorrect items.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

Your Consumer Rights

Nothing in this policy affects your statutory rights under Swedish or EU consumer law, including your right to withdraw from an online purchase or complain about faulty goods.